USPS, FEDEX, and UPS are all facing "unprecedented package increases and limited employee availability due to the impacts of COVID-19". This means that there willdelays on their end.
In our experience 1-3 day shipping has only been impacted in about less than one percent of our orders that ship with that speed.
To meet your Christmas deadlines and have your targets before then we recommend using 1-3 day shipping, before 12/19/2022 at 11:59PM EST.
TORRES TARGETS WILL BE CLOSED FROM 12/20/2022-1/2/2023 FOR TO GIVE OUR TEAM TIME OFF FOR CHRISTMAS AND NEW YEARS.ALL ORDERS WILL BE SHIPPED WITH THE SHIPPING SPEED YOU PAID FOR. REFUNDS WILL BE PROVIDED TO THOSE WHO HAVE NOT RECEIVED THEM AND WISH TO CANCEL YOUR ORDER. CUSTOMER SERVICE EMAILS WILL BE RESPONDED TO MUCH LATER THAN USUAL (3+ DAYS).
Returns Policy
All sales are final and no returns will be issued unless you believe an order was fraudulently placed or you receive damaged targets and the shipping insurance provider has denied your claim without cause, you will still need to file an insurance claim with our provider in order for this to happen.
Please request a return within 15 days of purchase.
After your return is approved and you are given a RMA number please send your return to:
Torres Targets
3435 Ocean Park Blvd #107-620
Santa Monica CA, 90405
You must pay for your return shipping, refunds will not be given until the return has been authorized and purchased items are returned.
All items must be returned new and unopened.
If you believe an order was fraudulently placed we will issue a refund after receiving confirmation that a police report has been filed as well as copy for our records. You are liable for return shipping and costs, replacement order shipping fees and a 20% restocking fee of the total order value. You will still be liable for shipping costs even if your order had free shipping.
If you meet the refund requirements you should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
Shipping, Late Delivery, Damaged and Missing Shipments and Items:
All Shipping times are estimates from USPS, shipping can take longer for all of these estimates, we do not guarantee shipping dates provided to us by USPS and other shipping providers. Torres Targets does not provide Full or Partial Refunds are not given for late shipments.
Orders placed within 48 hours of each order will be bundled and shipped together. This included custom Target orders that are placed within 48 hours of regular target orders (Both orders will now be shipped at the same time as the custom targets with the custom target lead time included)
USPS is our shipping provider and you must follow the process of USPS to find a missing package or to receive a full or partial refund due to missing, opened, or damage items.
PLEASE USE THE FOLLOWING LINKS TO BEGIN THIS PROCESS:
https://www.usps.com/help/missing-mail.htm
Damaged, Lost, or Delayed more than 15 Days:
https://www.usps.com/help/claims.htm
https://www.uspsoig.gov/form/file-online-complaint
Orders Shipped with 1-3 Day shipping are insured for their full value and are eligible for damaged item refunds as long as the shipping insurance provider has denied your claim without cause. This insures your orders against lost and damaged shipments.
Please also note that the shipping rates for some items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Orders Shipped with 1-3 Day shipping are insured for their full value and are eligible for damaged item refunds as long as the shipping insurance provider has denied your claim without cause.
We can ship to virtually any address in the United States of America. Processing for orders can take between 1-3 business days depending on order volume and availability of products. before they are shipped, pprocessing may exceed these estimates.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for some items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.