Contact Us
We're happy to answer questions or help you with returns.
To meet your Christmas deadlines and have your targets before then we recommend using 1-3 day shipping, before 12/18/2020 at 11:59PM EST.
TORRES TARGETS WILL BE CLOSED FROM 12/20/2020-12/31/2020 FOR TO GIVE OUR TEAM TIME OFF FOR CHRISTMAS AND NEW YEARS.ALL ORDERS WILL BE SHIPPED WITH THE SHIPPING SPEED YOU PAID FOR. REFUNDS WILL BE PROVIDED TO THOSE WHO HAVE NOT RECEIVED THEM AND WISH TO CANCEL YOUR ORDER. CUSTOMER SERVICE EMAILS WILL BE RESPONDED TO MUCH LATER THAN USUAL (3+ DAYS).
Please note the following before contacting us:
Shipping, Late Delivery, Damaged and Missing Shipments and Items:
All Shipping times are estimates from USPS, shipping can take longer for all of these estimates, we do not guarantee shipping dates provided to us by USPS and other shipping providers. Torres Targets does not provide Full or Partial Refunds are not given for late shipments.
USPS is our shipping provider and you must follow the process of USPS to find a missing package or to receive a full or partial refund due to missing, opened, or damage items.
PLEASE USE THE FOLLOWING LINKS TO BEGIN THIS PROCESS:
https://www.usps.com/help/missing-mail.htm
Damaged, Lost, or Delayed more than 15 Days:
https://www.usps.com/help/claims.htm
https://www.uspsoig.gov/form/file-online-complaint
Orders Shipped with 1-3 Day shipping are insured for their full value and are eligible for damaged item refunds as long as the shipping insurance provider has denied your claim without cause. This insures your orders against lost and damaged shipments.
Please also note that the shipping rates for some items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.